HARDIK SHAH

Mentored and led multidisciplinary teams of 8-12 members, achieving a 90%+ team billability rate and exceeding project KPIs through collaborative environment fostering.

Achieved an exceptional 95% client satisfaction rate by implementing transparent communication protocols and proactive issue resolution strategies, strengthening long-term client trust and partnerships.

Drove a 25% increase in team productivity by implementing streamlined Agile processes, including daily stand-ups, sprint planning, and retrospectives, enhancing project velocity.

Secured 40% repeat business by consistently delivering high-value, client-centric solutions and cultivating strategic relationships through regular engagement and feedback loops.

Reduced integration issues by 30% across complex projects by establishing robust cross-functional collaboration frameworks among Development, QA, and DevOps teams.

Directed implementation of advanced real-time vehicle tracking systems with GPS integration, enhancing client logistical efficiency by 35%.

Led a cross-functional team of 20+ members across global time zones, ensuring cohesive product development for an AI-powered CRM platform.

Executed a dual Product Owner and Scrum Master role, leading end-to-end Agile delivery cycles and facilitating Scrum ceremonies.

Integrated critical third-party services (Twilio, Meta API, OpenAI, Zapier) to build automated workflows, enhancing product functionality and operational efficiency.

Managed all phases of DevOps coordination, UAT cycles, and production deployments, ensuring seamless product launches and system stability.

Conducted compelling product demonstrations and training, enhancing user adoption by 45% and fostering product advocacy.

Drove strong stakeholder alignment and facilitated scope finalization, identifying upselling opportunities through strategic product demonstrations.

Managed project budgets with rigorous financial oversight, including forecasting, tracking, and reporting, consistently achieving on-time and on-budget delivery for all assigned projects.

Delivered custom solutions including high-performance WordPress sites, Magento 2 eCommerce platforms, and specialized hospitality management systems, meeting diverse client needs.

Guided successful launch of multiple applications on App Store and Play Store, resulting in consistent 4.5+ star ratings and positive user reviews.

Coordinated critical API integrations for payment gateways, booking engines, and ERP connectors, ensuring robust data flows and secure transactions.

Maintained strict adherence to CMMI-3 documentation standards (CMMI-3, SOPs), ensuring process adherence and quality.

Conducted thorough post-project retrospectives, capturing lessons learned and continuously refining delivery processes for future projects.

Played a key role in executing multi-crore Smart City projects, overseeing technical development and delivering scalable web solutions meeting government standards.

Collaborated with top consulting firms (PwC, KPMG) and PSUs (NIC, UIDAI, BSNL), managing technical aspects of complex government infrastructure projects.

Directed the full project lifecycle from RFP review to go-live, managing technical deliverables and stakeholder expectations across 20+ diverse stakeholders.

Led technical risk mitigation strategies and compliance audits, ensuring adherence to Service Level Agreements (SLAs) and robust data security protocols.

Developed scalable web applications utilizing PHP, MySQL, HTML5, CSS3, JavaScript, Laravel, and CodeIgniter, demonstrating strong foundational technical skills.

Designed and deployed critical custom modules for Logistics & Vehicle Route Scheduling, Auto Fare Calculation, Real-Time GPS Tracking, and Booking & Document Workflow, enhancing operational efficiency.